Best Western Priory Hotel
Key details
About the Hotel
Tollgate, Bury St. Edmunds, IP32 6EH,
- Less than 15 minutes on foot from the centre of Bury St Edmunds
Very good
7.6
7.4
3.8
3.5
“The Priory's tranquil garden setting and Grade II listed charm create a distinctly romantic atmosphere, though some rooms could use refreshing. I found the on-site restaurant to be a true highlight, demonstrating clear dedication to quality. The staff's helpfulness stood out, making it a worthwhile consideration despite minor inconsistencies.”
Select your room type
The hotel provides many room choices—family rooms, doubles, and pet-friendly suites—with breakfast, free cancellation, and special offers
- Superior Double Room Non-Smoking2 persons13 m²1 Double bedroom details
- Classic Single Room2 persons12 m²1 Single bedroom details
- Classic Twin Room2 persons13 m²2 Single bedsroom details
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Rates & availability calendar
See current prices and availability for your chosen dates!
Facilities
Hotels feature amenities designed to keep both you and your pet comfortable
General
- No smoking on site
- Free parking
- 24-hour reception
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Allergy-free rooms
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Golf course
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Picnic area/ Tables
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Board games
- Children's menu
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Garden area
- BBQ facilities
- Leisure/ TV room
Room features
- Free Wi-Fi in rooms
- Heating
- Terrace
- Garden furniture
- Tea and coffee facilities
- Trouser press
Media
- Direct dial telephone
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Dining Onsite
At Best Western Priory Hotel, guests are invited to indulge in a delightful dining experience that celebrates variety and authenticity. With options catering to all dietary needs, diners can enjoy hearty breakfasts and charming dinner settings that embrace the beauty of the surrounding gardens.
Location
Tollgate, Bury St. Edmunds, IP32 6EH,
Map view
City landmarks
Landmark
Abbey Gardens
2.1 km
Church
St Edmundsbury Cathedral
2.21 km
Landmark
The Apex
2.12 km
Museum
Moyse's Hall Museum
1.93 km
Amusement Park
CurveMotion
1.35 km
Landmark
The Abbey
2.27 km
Church
Church Of St Martin
950 m
Landmark
Bury St Edmunds Boer War Memorial
1.84 km
Landmark
Hidden Gardens of Bury
1.48 km
Landmark
St George
1.06 km
Church
St Mary's Church
2.15 km
Landmark
Lancaster Gospel Hall
730 m
Landmark
Hospital of St Saviour
830 m
Landmark
Northumberland Avenue Methodist Church
860 m
Landmark
The Woolpack
900 m
Museum
Suffolk Regiment Museum
2.25 km
Nearby
Lancaster Gospel Hall
730 m
Hospital of St Saviour
950 m
St George
1.06 km
Restaurants
Tollgate
270 m
142 Fornham Road
Costa
1.47 km
Tesco
Rockers Cafe
1.35 km
Lamdin Road
Lime Indian Takeaway
1.56 km
13 St. Olaves Precinct St Olaves Road
Hilltop Cafe
1.46 km
Rougham Hill
Explore Bury St. Edmunds
Local Highlights
Moyse's Hall Museum
25 minutes' walk
Historical exhibits in a medieval building highlight Bury St Edmunds' rich past, featuring unique artifacts and local art.
The Apex
25 minutes' walk
A modern venue hosting concerts, theater, and community events, known for its excellent acoustics and inviting ambiance.
St Edmundsbury Cathedral
25 minutes' walk
A stunning architectural feat, this cathedral features beautiful stained glass and offers occasional guided tours and events.
Abbey Gardens
25 minutes' walk
Scenic gardens with lush lawns, historic ruins, and a playground, perfect for families and those seeking a peaceful retreat.
CurveMotion
17 minutes' walk
An indoor activity center offering fun options like trampolining and climbing, ideal for thrill-seekers and families alike.
Nowton Park
5 minutes' drive
A tranquil park perfect for walking, cycling, and picnicking, boasting various trails and landscaped gardens across its grounds.
Tollgate
4 minutes' walk
Local pub with a casual atmosphere, serving a range of classic British dishes and ales. Reservations recommended during peak hours.
Rockers Cafe
17 minutes' walk
A vibrant, themed cafe known for its hearty breakfasts and delicious comfort food, catering to vegetarians and meat lovers.
Hilltop Cafe
18 minutes' walk
Charming cafe with a cozy atmosphere, offering homemade cakes and sandwiches. Perfect for a quick lunch or afternoon tea.
The Apex
25 minutes' walk
A lively venue with regular gigs and performances, suitable for all ages and known for its welcoming vibe and excellent coffee.
Old Cannon Brewery
15 minutes' walk
A local brewery offering tours and tastings, perfect for craft beer enthusiasts. Enjoy live music events in a relaxed setting.
Local transport and travel tips
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
The hotel offers a full breakfast at the price of GBP 12.95 per person.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are allowed on request.
Year renovated:
2009
Number of rooms:
53
Reviews and Ratings
Feedback about Best Western Priory Hotel from previous guests about their experience.
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Pros
Convenient location
Well-kept gardens
Pleasant staff
Cons
Tired rooms
Guest reviewsbased on 4 reviews
Ethan from Canada
Single
Classic Double Room Non-Smoking
3 nights in November 2025
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Reviewed: February 11, 2026
9/10
cooked breakfast helpful staff
the breakfast offered a huge range of items for both continental and cooked options i found the service to be really good with meals coming out together the food quality was very nice. my room was equipped with a hairdryer and soap and shampoo i had everything i needed for my stay.
the entrance to the car park was quite narrow which required some maneuvering i noticed a few roadworks outside that added to the challenge.
0 Helpful
Aaron from United States
Single
Classic Double Room Non-Smoking
3 nights in November 2025
|
Reviewed: February 02, 2026
9.0/10
fantastic carvery and lovely garden!
generous portion delicious meat various trimmings
I visited for sunday lunch and the carvery was fantastic. there were three meats available, and the portions were generous (i was so happy!). i also loved all the sauces and trimmings. There were as many roasties and yorkshires as i wanted. they even have children's options!
the room was slightly dated and could benefit from a small refurbishment.
Service
10/10
staff members were very cute and friendly all the time. i found them attentive and proactive with guest requests. the team embraced the spirit of the weekend, which i really liked (especially the bartender!).
Facilities
9/10
the hotel provides good parking facilities . the outdoor area features a well-kept attractive garden. there are many outdoor seats and tables available for relaxation and dining, which i took advantage of .
Location
8/10
the hotel's location is quite convenient for accessing nearby attractions. it provides a serene escape with easy access to local amenities. the picturesque surroundings enhance the overall experience for every guest.
0 Helpful
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Ryan from United Kingdom
Single
Classic Double Room Non-Smoking
3 nights in October 2025
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Reviewed: November 19, 2025
7/10
Reasonable Stay
friendly staff fresh cookie large room unclear signage cheap shower head temperature control
The staff was friendly and helpful. They found us with fresh cookies each. The room was large, located in the courtyard. The bath was big and clean.
Finding my room was a bit challenging due to unclear signage. The shower head was a quick fix. The temperature control for the shower was difficult to move from hot to cooler. It resulted in a near scorch miss.
0 Helpful
jayden from united kingdom
Family with children
superior double room
3 nights in August 2026
|
Reviewed: October 07, 2025
9/10
quiet spot with good access
good parking quiet spot good breakfast friendly staff
i found good parking at the hotel. the room was away from the main building , which i appreciated. breakfast was good, once i located the breakfast area. friendly staff assisted with any questions i had.
the room seemed a little dated and could use some updating.
Location
9/10
the hotel enjoys a convenient location , within reasonable walking distance to the town center. it is easy to access key local attractions and amenities. a taxi ride can shorten travel time if preferred.
0 Helpful
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